Frequently Asked Questions

MDF (Medium Density Fiberboard) has a density of 610–750 kg/m³, making it ideal for furniture, interior decoration, and general-purpose applications.

HDF (High Density Fiberboard) has a density of ≥800 kg/m³, offering superior hardness and durability. HDF is commonly used as substrate for laminate flooring and door skins.

We offer three grades:

• E0: ≤ 0.5 mg/m³ — Premium grade for children's furniture and enclosed spaces
• E1: ≤ 9 mg/100g — Standard grade for most furniture and interior applications
• E2: ≤ 30 mg/100g — Industrial grade for packaging and non-enclosed applications

All our products are CARB Phase II and EPA TSCA Title VI certified.

We produce four main types:

• Commercial Plywood (MR glue): For indoor furniture and interior use. Cost-effective.
• Film Faced Plywood (WBP melamine): With phenolic film coating for concrete formwork. Reusable 3–10 times.
• Film Faced Plywood (WBP phenolic): Higher durability, suitable for heavy-duty construction.
• Marine Plywood (WBP phenolic): Boiling water proof. For boat building and extreme outdoor conditions.

Yes. Standard sizes include 1220×2440mm and 1250×2500mm. We also produce custom sizes from 610mm to 2800mm in length. Thickness ranges from 0.8mm to 43mm. Custom specifications require a minimum order quantity (MOQ) of 3 containers per specification.

Our MOQ is 1 container (20ft or 40ft). You can mix different products (MDF, HDF, plywood, particle board) in one container to optimize your order and reduce costs.

Lead time starts from the day we receive your deposit payment.

Yes. One of our key advantages is mixed-container loading. For example, you can order:

• 15 CBM of MDF 18mm E1
• 10 CBM of HDF 12mm
• 8 CBM of film faced plywood
• 5 CBM of particle board

All in one 40ft container. This reduces shipping costs per unit.

Standard payment terms:

• T/T: 30% deposit, 70% balance before shipment
• L/C at sight: Available for orders above USD 10,000
• Western Union: Available for sample orders only

For long-term customers with established credit history, we offer flexible payment terms including O/A (Open Account) and D/P.

We accept USD, EUR, and RMB. Exchange rate is locked at the time of deposit payment.

Yes. We offer volume discounts starting from the 3rd container onwards:

• 1–2 containers: Standard price
• 3–5 containers: 2–3% discount
• 6–10 containers: 3–5% discount
• 10+ containers: 5–8% discount + priority production scheduling

Yes. We have extensive experience shipping to Russia, Kazakhstan, Uzbekistan, Belarus, and other CIS countries.

Yes. Weekly departures to major ports:

• Ho Chi Minh City, Vietnam: 12–15 days
• Hai Phong, Vietnam: 14–18 days
• Bangkok, Thailand: 10–14 days
• Jakarta, Indonesia: 14–18 days
• Kuala Lumpur, Malaysia: 12–16 days

Yes. Monthly departures to:

• Santos, Brazil: 35–40 days
• Buenos Aires, Argentina: 40–45 days
• Callao, Peru: 38–42 days
• Santiago, Chile: 40–45 days

Yes. Regular shipments to:

• Jebel Ali, UAE: 18–22 days
• Jeddah, Saudi Arabia: 25–30 days
• Lagos, Nigeria: 35–40 days
• Durban, South Africa: 35–40 days
• Cairo, Egypt: 28–32 days

Our quality control system includes:

• Raw material inspection: Each batch of wood chips and resin is tested before entering production
• In-line quality control: Quality technicians monitor every production stage
• Finished product testing: Every batch undergoes formaldehyde emission, density, MOR, MOE, IB, and moisture content testing
• Pre-shipment inspection: Third-party inspection (SGS, Bureau Veritas, CCIC) available upon request
• Document verification: We provide original certificates with every shipment

If the delivered goods do not match the agreed specifications, we will:

• Provide a full refund, OR
• Offer a price reduction proportional to the quality deviation, OR
• Replace the non-conforming goods in the next order

All quality disputes must be reported within 7 days of cargo arrival with photographic evidence.